Teclara Managed IT & Security Plan
One Simple Plan. Complete IT Management.
Security & Protection
- Endpoint & Server Backup – Backup for workstations and servers to protect against data loss.
- M365 & Google Workspace Backup – Secure backups for cloud email, contacts, calendars, files, and collaboration tools.
- Advanced Endpoint Security – 24/7 Security Monitoring and Response
- M365/Google Workspace Security – Comprehensive security protection for email, online storage, and communication tools including Dropbox, Box, and Slack
- User Security Training – Ongoing security awareness training and phishing simulations to prevent human error.
IT Management & Support
- 24/7 Critical Issue Support – Immediate response for major incidents affecting business operations.
- Proactive Monitoring – Continuous endpoint health monitoring and performance alerting.
- Patch Management – Regular security updates and patches for servers and workstations.
- IT Infrastructure Management – Full oversight of networks, endpoints, and cloud tenants to ensure stability and performance.
- Automated Troubleshooting – Self-healing workflows and automation scripts triggered by system alerts.
Support & Response Time
- Low Priority: Under 1 business day
- Medium Priority: Under 6 hours
- High Priority: Under 2 hours
- Critical Issues: 24/7 emergency response based on impact (single user, group, or entire organization)
Simple & Transparent Pricing
- One Plan: All listed services billed per-user per month with no hidden fees.
- One Plan Servers: All listed services billed per-server per month with no hidden fees.
- Additional Locations: Additional office locations or remote offices billed at a flat monthly fee.
- Add-ons: Optional services available at a fixed monthly price
We Have Answers
Frequently Asked Questions
What services do Managed Service Providers (MSPs) offer?
MSPs provide a wide range of IT services, including 24/7 monitoring, security management, data backup, helpdesk support, and cloud services. We also handle IT projects such as system upgrades, network management, and email implementations, ensuring your business runs smoothly and securely.
How do MSPs help improve cybersecurity for my business?
MSPs offer proactive security monitoring, threat detection, and response to keep your systems safe from cyberattacks. We implement firewalls, antivirus software, and continuous monitoring to block potential threats, ensuring that your business data is secure and compliant with industry standards.
How quickly can you resolve IT issues?
With 24/7 monitoring, most issues are detected and resolved before they impact your business. Our helpdesk provides fast, efficient support, and we guarantee a 2-hour response time for critical issues, minimizing downtime and keeping your operations running smoothly.
What is the benefit of outsourcing IT to an MSP instead of handling it in-house?
Outsourcing IT to an MSP allows you to access a team of experts without the cost of hiring full-time staff. We provide around-the-clock support, proactive maintenance, and advanced security measures, ensuring your IT infrastructure is always optimized while allowing you to focus on your core business.