Key attributes of a strong MSP partner — cybersecurity standards, onboarding, documentation, and communication for Microsoft 365 or Google Workspace.
Choosing a managed IT service provider is one of the most consequential technology decisions a business can make. The right partner becomes an extension of your team, handling everything from day-to-day support to long-term security strategy. The wrong one can leave you exposed to threats, frustrated by poor communication, and locked into tools that don't serve your needs. This guide walks through the attributes that separate strong MSP partners from the rest. Start with Security and Compliance For any business handling sensitive data, IT is inseparable from confidentiality and compliance. Any MSP you consider should be able to explain their security program in plain language and show how it protects you from common threats such as phishing, ransomware, and data loss. Essential Security Controls A credible MSP should deploy modern endpoint protection (EDR) on every workstation and server in your environment, not just a subset. Multi-factor authentication should be standard on remote access and Microsoft 365 -- it is one of the most effective defenses available and there is no good reason to skip it. Email security and phishing protection need to be actively monitored, not just installed and forgotten. Backups should be encrypted and tested regularly, with clearly defined recovery objectives so you know exactly how quickly your systems can be restored. And patching and vulnerability management should follow a documented schedule rather than happening ad hoc. When providers talk about security in general terms, follow up with the specific controls they deploy and how they integrate with your existing cybersecurity program. Vague assurances are a warning sign; mature providers are comfortable getting into the details. Documentation, Onboarding, and Day-to-Day Operations Strong documentation is one of the clearest signs of a mature MSP. It allows engineers to support your environment consistently, reduce errors, and onboard new staff quickly. Without