Managed IT on a Security Foundation
We manage your helpdesk, devices, staff onboarding, and Microsoft 365 or Google Workspace, with Managed Security & Compliance included from day one.
A 30-minute conversation about your setup, priorities, and next step. Technical checks and written findings are scoped separately.
Send a message or email hello@teclara.tech
One team manages your day-to-day IT.
Everything below is delivered on top of Managed Security & Compliance. Day-to-day IT administration follows the same security controls and documentation.
Helpdesk
Helpdesk and day-to-day support
A named team handles laptop, email, and access issues from first report through resolution. Recurring problems are reviewed for a lasting fix rather than treated as unrelated tickets.
Devices
Device lifecycle management
Procurement, setup, refresh, and retirement of laptops and workstations. New hires receive a configured, protected machine, and retired hardware is wiped and removed from the asset record before disposal or reuse.
Joiners and leavers
Staff onboarding and offboarding
Accounts, licences, devices, and access are prepared for a new starter and removed through a documented offboarding process when someone leaves.
Tenant
Microsoft 365 or Google Workspace administration
We manage users, licences, email routing, file organization, sharing rules, and routine platform changes.
Licensing
Licensing and vendor management
We manage Microsoft or Google licensing and renewals, identify unused licences, and coordinate vendors when an issue requires their support.
Planning
IT planning and budgeting
A current view of what the organization runs, what it costs, and which hardware, licence, or platform decisions are approaching.
Security, included
Managed Security & Compliance
Managed Security & Compliance is always included: endpoint protection, backup for the Microsoft 365 and Google Workspace platforms you use, email security, patching, login and cloud application configuration monitoring, awareness training, quarterly security reviews, and human-led alert review around the clock.
Why Managed IT includes security.
Helpdesk work changes accounts, devices, and access every day. When security sits in a separate contract, routine support changes can fall outside the monitoring and documentation. Here, day-to-day IT runs inside Managed Security & Compliance, so the work follows the same controls and records.
That changes the routine work. Offboarding includes the account, its active sessions, application access, and assigned devices. New laptops are configured and protected before handover. Changes to users, licences, and sharing are recorded, giving you evidence for client and insurance reviews.
Only need the security operation? Managed Security & Compliance is available on its own.
Is Managed IT right for you?
Managed IT gives you one partner accountable for day-to-day IT, with Managed Security & Compliance included from day one.
You have no internal IT
and want one team to manage your IT
You want day-to-day helpdesk
and someone running all of your IT
You run on Microsoft 365 or Google Workspace
(we specialize in these platforms)
Onboarding and offboarding are handled by whoever has time
and access lingers after people leave
You are done coordinating vendors yourself
licensing, hardware, and support in one place
Plan the handover before changing access
Start with a conversation about daily support, security, and the systems your staff rely on. Bring your current provider arrangements, user and device counts, licence editions, and any unresolved issues.
Scoping establishes which systems we manage, what stays with another provider, and who can approve changes. Required access and timing are agreed before work starts. Include specialist applications and personal devices so their coverage is clear.
Managed Security & Compliance and Managed IT are typically priced by both users and devices, with a minimum term of one year. The price depends on the combination of services your organization needs. The quote defines the service scope. Include any onboarding work and licence changes in the discussion so you can compare the full cost.
Helpdesk support is available during business hours. Security alerts are reviewed around the clock, separately from the helpdesk.
Frequently asked questions.
Can the first call cover changing our IT provider?
Yes. Use the 30-minute conversation to explain your current support arrangements, recurring issues, and the responsibilities you want to hand over. Technical checks and implementation are scoped separately. Required access and timing are agreed before work starts.
How do we compare the cost, term, and support coverage?
Managed Security & Compliance and Managed IT are typically priced by both users and devices, with a minimum term of one year. The price depends on the combination of services your organization needs. Bring your licence editions, key applications, and current provider arrangements. Confirm onboarding work and licence changes when discussing the quote. Helpdesk support is available during business hours. Security alerts are reviewed around the clock, separately from the helpdesk.
What does Managed IT include?
Helpdesk and day-to-day support, device procurement and lifecycle management, staff onboarding and offboarding, hands-on Microsoft 365 or Google Workspace administration, licensing and vendor management, and IT planning and budgeting. Managed Security & Compliance is included from day one, covering endpoint protection, backup, email security, patching, login and configuration monitoring, awareness training, and human-led alert review around the clock.
Do you come on site?
Most work is done remotely. On-site visits are available as an add-on when needed. Contact us to discuss your location and the work required.
How is this different from a typical MSP?
Teclara is a cybersecurity firm. A traditional MSP usually starts with helpdesk and device support, with security sold as a separate toolset or contract. Managed IT includes Managed Security & Compliance and adds helpdesk and day-to-day IT administration. The same team manages security and day-to-day support.
Can I get Managed IT without Managed Security & Compliance?
No. Managed IT is only offered with Managed Security & Compliance included. We do not run IT we have not secured. If day-to-day IT is already covered, Managed Security & Compliance is available on its own.
What platforms do you support?
We focus on Microsoft 365 with Azure and Google Workspace with Google Cloud. If your organization runs something outside that focus, we will say so during our initial review.
How does day-to-day support work?
Your staff reach a named team that owns the issue through resolution. Recurring problems are reviewed for a lasting fix. Onboarding and offboarding follow a documented process so accounts, devices, licences, and access are handled together.
Get help managing your day-to-day IT.
Use the 30-minute conversation to discuss daily IT support, your current provider, and the handover you need. We confirm scope and pricing before work starts.