Co-managed IT alongside your internal staff. Enterprise security, infrastructure support, and strategic guidance for companies with 1-2 IT staff.
Teclara Co-Managed IT is a partnership model at $119 per user per month where Teclara handles security, platform management, and strategic guidance while the internal IT team keeps frontline end-user support. This creates a clear division of responsibilities with no overlap and no gaps.
Teclara handles 24/7 security monitoring with threat detection and response so the internal IT person receives alerts for real issues rather than noise. Platform management covers Microsoft 365 or Google Workspace configured and maintained properly rather than left on defaults. Strategic guidance includes quarterly sessions with the IT manager for roadmaps, vendor decisions, and budget planning. After-hours emergency coverage and escalation support are included.
The internal team continues to handle day-to-day user support, password resets and tickets, user onboarding and offboarding, and local troubleshooting. Co-Managed IT is designed for organizations on Microsoft 365 or Google Workspace with internal IT staff whose IT person handles helpdesk well but is overwhelmed by backend complexity such as Entra ID, Defender, and Conditional Access. It suits organizations that need security monitoring beyond their IT staff expertise including SOC and threat hunting, strategic guidance for vendor selection and architecture decisions, and after-hours coverage.
The security stack is identical across all Teclara offerings. Organizations without dedicated IT staff that need complete outsourcing including helpdesk should consider Fully Managed IT at $159 per user per month. All pricing is in Canadian dollars, month-to-month, with volume discounts available for 51 or more users.