Managed IT on a Security Foundation
Full delegation of helpdesk, devices, onboarding, and platform administration, with Managed Security & Compliance included from day one. We do not run IT we have not secured.
One accountable partner runs your IT.
Everything below is delivered on top of Managed Security & Compliance. The security program comes first, and the day-to-day IT runs on that foundation.
Helpdesk
Helpdesk and day-to-day support
A named team handles laptop, email, and access issues from first report through resolution. Recurring problems are reviewed for a lasting fix rather than treated as unrelated tickets.
Devices
Device lifecycle management
Procurement, setup, refresh, and retirement of laptops and workstations. New hires receive a configured, protected machine, and retired hardware is wiped and removed from the asset record before disposal or reuse.
Joiners and leavers
Staff onboarding and offboarding
Accounts, licences, devices, and access are prepared for a new starter and removed through a documented offboarding process when someone leaves.
Tenant
Microsoft 365 or Google Workspace administration
Hands-on ownership of users, licences, mail flow, file structure, sharing rules, and the routine changes a working organization generates.
Licensing
Licensing and vendor management
One place that owns your Microsoft or Google licensing, renewals, and the vendors around them, so unused seats are easier to spot and one team coordinates the suppliers involved in an issue.
Planning
IT planning and budgeting
A current view of what the organization runs, what it costs, and which hardware, licence, or platform decisions are approaching.
Security, included
Managed Security & Compliance
The security program is included, not optional: endpoint protection, backup, email security, patching, login and cloud application configuration monitoring, awareness training, and human-led alert review around the clock.
Why the security program comes first.
Helpdesk work changes accounts, devices, and access every day. When security sits in a separate contract, routine support changes can fall outside the monitoring and documentation. Here, day-to-day IT runs inside Managed Security & Compliance, so the work follows the same controls and records.
That changes the routine work. Offboarding includes the account, its active sessions, application access, and assigned devices. New laptops are configured and protected before handover. Changes to users, licences, and sharing are recorded, giving you evidence for client and insurance reviews.
Only need the security operation? Managed Security & Compliance is available on its own.
Is Managed IT right for you?
Managed IT gives you one partner accountable for day-to-day IT, with Managed Security & Compliance included from day one.
You have no internal IT
and want one accountable operating partner
You want day-to-day helpdesk
and someone running all of your IT
You run on Microsoft 365 or Google Workspace
(we specialize in these platforms)
Onboarding and offboarding are handled by whoever has time
and access lingers after people leave
You are done coordinating vendors yourself
licensing, hardware, and support in one place
Frequently asked questions.
What does Managed IT include?
Helpdesk and day-to-day support, device procurement and lifecycle management, staff onboarding and offboarding, hands-on Microsoft 365 or Google Workspace administration, licensing and vendor management, and IT planning and budgeting. Managed Security & Compliance is included from day one, covering endpoint protection, backup, email security, patching, login and configuration monitoring, awareness training, and human-led alert review around the clock.
How is this different from a typical MSP?
Teclara is a cybersecurity firm. A traditional MSP usually starts with helpdesk and device support, with security sold as a separate toolset or contract. Managed IT starts with the Managed Security & Compliance program and adds full day-to-day IT on top. Responsibility for monitoring, response, backup, access, and support stays inside one operating model.
Can I get Managed IT without the security program?
No. Managed IT is only offered with Managed Security & Compliance included. We do not run IT we have not secured. If day-to-day IT is already covered, Managed Security & Compliance is available on its own.
What platforms do you support?
We focus on Microsoft 365 with Azure and Google Workspace with Google Cloud. If your organization runs something outside that focus, we will say so during discovery.
How does support actually work day to day?
Your staff reach a named team that owns the issue through resolution. Recurring problems are reviewed for a lasting fix. Onboarding and offboarding follow a documented process so accounts, devices, licences, and access are handled together.
Hand over the IT. Keep the accountability.
We will review how your IT runs today and show you what full delegation on a security foundation would look like for your organization.