Managed Security vs Managed IT
Managed Security & Compliance runs alongside your existing IT support. Managed IT adds day-to-day IT management on top of the same security.
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Disclosure
This page compares Teclara’s two services. Other providers may use these names differently. Check their agreement for the exact work included.
Security on its own, or your whole IT?
- Managed Security & Compliance
- Managed Security & Compliance covers security controls, tenant security work, monitoring, backup and response. It works alongside your own IT staff, another provider or a small team with no IT person. General helpdesk isn’t part of it.
- Managed IT
- Managed IT adds the helpdesk and daily work: devices, user onboarding, licensing, vendors, and full platform administration. Managed Security & Compliance is included.
How much each one covers
Managed Security & Compliance includes hands-on security work across identities, devices, email, backup, patching, tenant settings, and staff training. General IT support isn’t part of it.
Managed IT includes all of that and gives staff a named team for laptop, email, application, and access issues. Teclara also handles device procurement, onboarding and offboarding, licensing, vendors, and IT planning.
Managed Security & Compliance and Managed IT
The extra work Managed IT takes on.
| Factor | Managed Security & Compliance | Managed IT |
|---|---|---|
| Security monitoring and response | Included, with human alert review around the clock | The same monitoring and response are included |
| Endpoint, email, backup, and training | Included for the systems covered | Included through Managed Security & Compliance |
| Tenant administration | Security settings, users, access and routine security changes | Full daily Microsoft 365 or Google Workspace administration |
| General helpdesk | Not included as a general user support service | A named Teclara team handles day-to-day issues through resolution |
| Devices | Protection, monitoring, and patching for covered devices | Adds procurement, setup, replacement planning, and retirement |
| Onboarding and offboarding | Security and access changes are handled or coordinated | Teclara handles the full user, device, licence, and access workflow |
| Licensing and vendors | Security-related tenant changes only; wider vendor coordination isn’t included | Teclara manages licensing and coordinates vendors |
| IT planning | Security priorities and fixes for the systems covered | Adds technology planning, budgeting, and device lifecycle decisions |
| Before an ongoing service | A defined review or cleanup is available | A defined review or setup is available |
Which one fits
Choose Managed Security & Compliance when
- You have IT staff and want monitoring, security work, reporting and after-hours security response.
- Your general support is already covered and you want a separate security provider.
- You want to keep day-to-day IT in house.
- You need security alongside user support arranged elsewhere.
Choose Managed IT when
- You want one provider for staff support and security.
- You want support, devices, onboarding, licensing and vendors managed together.
- You want security and IT decisions made together.
- You need IT planning and budgeting as well as daily support.
Questions to settle first
The answers should make clear who responds, what they can change, and what gets recorded.
Who handles everyday support?
Name the person or provider responsible for password, device, application, printer, and onboarding requests.
Who responds to a security alert?
Write down who reviews alerts, who can contain a threat and when you get told, including after hours.
Who can make tenant changes?
Document who owns identity policy, administrator roles, sharing, applications, backup, logging, and emergency containment.
Who owns each task?
Co-managed arrangements need a responsibility matrix, shared escalation process, access rules, and change process.
Do you need an ongoing service yet?
A review or cleanup can show what needs attention before you decide on an ongoing service.
Common questions
Answers to the questions that come up most often.
Does Managed IT include Managed Security & Compliance?
Yes. Managed IT is built on Managed Security & Compliance and adds the helpdesk, devices, user changes, licensing and vendor work.
Does managed security require an internal IT employee?
No. Security controls can be managed for a team with no IT staff. General helpdesk and full day-to-day IT support come with Managed IT.
Can Managed Security & Compliance run alongside an existing IT provider?
Yes, once both providers and you agree on access, authority, tools, escalation, records and who does what during an incident.
Can a fixed-scope engagement come before an ongoing service?
Yes. A security review, tenant cleanup, policy implementation or other fixed-price project can show where things stand before you decide on an ongoing service.
Security and IT service enquiries
Not sure which one fits? A 30-minute call is the easiest way to work it out.