Teclara vs a Traditional MSP
How IT support, security and day-to-day responsibilities compare between Teclara and a traditional managed IT provider.
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Disclosure
Teclara wrote this comparison. “Traditional MSP” describes a common type of provider, and individual companies vary. Check the responsibilities and response terms in each proposal.
What comes with the IT support?
- Teclara
- Teclara Managed IT covers the helpdesk, devices, onboarding, licensing, vendors and daily platform administration, with Managed Security & Compliance included from day one. Managed Security & Compliance also runs on its own alongside existing IT support.
- Traditional MSP model
- A traditional MSP may cover the same daily IT work. Whether security monitoring, response, backup and reporting come with it depends on the provider.
Who does what
Teclara provides general IT support through Managed IT. Staff can bring laptop, email, and access issues to a named team. Teclara also manages device changes, new starters, licensing, vendors, and Microsoft 365 or Google Workspace administration.
Managed Security & Compliance is included. It covers endpoint protection, backup, email security, patching, monitoring, training, and human review of security alerts. When comparing proposals, check which of these each one actually includes.
Teclara and Traditional MSP model
How the two compare on the work that matters day to day.
| Factor | Teclara | Traditional MSP model |
|---|---|---|
| Helpdesk | Included in Managed IT; a named team handles day-to-day user issues | Confirm coverage, contact hours, and who owns a ticket through resolution |
| Devices and new starters | Managed IT covers procurement, setup, replacement planning, onboarding, and offboarding | Confirm the device lifecycle and the steps taken when staff join or leave |
| Platform administration | Hands-on Microsoft 365 or Google Workspace administration; other supported cloud systems can be added | Ask which tenants, cloud systems, and business applications the team will administer |
| Managed security | Managed Security & Compliance is included in Managed IT | Check whether controls, monitoring, and response are included or separate |
| Backup and recovery | Independent backup covers Microsoft 365 and Google Workspace, both if you use both; other systems can be added | Check which data is backed up, who tests restores, and what recovery covers |
| After-hours response | A human-led team reviews security alerts around the clock; helpdesk support is available during business hours | Separate security response hours from general helpdesk hours in the proposal |
| Records | Security and IT work is documented, including access, backup, training and incident activity | Ask for examples of the records available for client and insurer questions |
| Other systems | Azure, Google Cloud, servers, networks and business applications are reviewed and quoted where supported | List every system that needs an owner and confirm who will support it |
Which one fits
Choose Teclara when
- You want one provider for daily IT support and ongoing security.
- Your staff need help with devices, access, onboarding and cloud platforms.
- Clients or insurers ask for records of your security work.
- You already have IT support and want security run alongside it.
Choose Traditional MSP model when
- It already supports a critical application that Teclara hasn’t agreed to manage.
- It commits to the on-site response your locations need.
- Its contract includes the security controls, response work and records you need.
- Its named team and support terms fit what you need.
Questions for each provider
The answers should make clear who responds, what they can change, and what gets recorded.
What happens when an alert comes in after hours?
Ask who reviews security alerts, who can act, when you get told, and whether the general helpdesk is covered too.
Which controls are included?
Ask about identity, endpoint detection, email protection, cloud backup, restore testing, training, vulnerability management, and response ownership.
Who operates Microsoft 365 or Google Workspace?
Selling licences does not mean the provider manages the tenant. Identify who owns identity policy, sharing, applications, roles, logging, backup, and configuration changes.
Which records are provided?
Ask for examples of restore tests, access reviews, incident reports, training history, and remediation tracking.
Which work is excluded?
Ask each provider to name the systems, onsite needs, and response expectations that fall outside its service.
Common questions
Answers to the questions that come up most often.
Is Teclara an MSP?
No. Teclara is a cybersecurity and compliance firm. Managed Security & Compliance is the core service, and Managed IT adds helpdesk, devices, licensing and vendor coordination for firms that want their whole IT handled.
Are traditional MSPs less secure?
The label alone says little about quality. What matters is monitoring coverage, who investigates, who can act and what gets reported.
Does Teclara provide IT support?
Yes. Managed IT includes day-to-day helpdesk, devices, onboarding, licensing, vendor coordination, and Microsoft 365 or Google Workspace administration. Managed Security & Compliance is included in that service.
Can Teclara work alongside an existing IT provider?
Yes. Managed Security & Compliance works alongside your own IT staff or another provider, once access, escalation, change approvals and incident response are clearly assigned.
Provider comparison enquiries
Comparing proposals? A 30-minute call is the easiest way to see how your current setup lines up.