Summary
You can restore your own backed-up data if your organization has enabled self-service restores. Until then, ask support and we restore it for you.
How do I get access?
Your organization decides whether staff can restore their own data. A manager asks us to switch it on.
Once enabled, each person receives an email invitation with a sign-in link and sets a password. If it is not enabled, request a restore through support@teclara.tech or the Teclara Support Portal.
What can I restore?
You see only your own backed-up data: email, OneDrive and SharePoint files or Google Drive files, contacts, calendars and tasks. Use search or advanced search to find an item.
Where can I put a restored item?
Restore it to its original folder, another existing folder or a new folder. You can also download it instead.
How do I track progress?
Open System Status, then look under Restores or Downloads.
Can I restore a departed colleague's mailbox myself?
A manager must ask support for access to a former employee's mailbox. You cannot arrange this through self-service. The mailbox can be shared with a named colleague for a set period. See requesting a new user or a departing user.