Summary
Use the Teclara Support Portal to submit and follow support tickets. You must be registered as a contact to sign in.
Where is the portal?
The Teclara Support Portal is at portal.teclara.tech. We do not send a welcome email, so save this address.
How do I sign in?
Use Microsoft 365 single sign-on or ask for a sign-in link by email. Use your work address.
Only registered contacts can sign in. Microsoft 365 staff are added automatically. Otherwise, a manager asks us to add you.
What can I see and do?
By default, you see the tickets you are on. You can submit a ticket, follow its progress and see when someone is typing a reply. Shared documents and request forms also appear in the portal.
Managers can have access to all your organization's tickets, devices, device health information and invoices.
Which time zone and language does it use?
Times appear in your browser's time zone. The portal is English only.
What if I can't sign in or see a ticket?
| You see | What to do |
|---|---|
| I can't sign in | Use your work address. If you are new, ask your manager to confirm you have been added. |
| I can't see a colleague's ticket | By default, you see only tickets you are on. A manager can ask for wider access. |